Before you call us, why not see if your question is answered here in our FAQs section? Here you’ll find information on everything from painting and decorating, to meter readings and parking permits.
In 2013 Get Living was the first landlord to offer a ‘no deposit’ option when renting a home with us – saving customers potentially thousands of pounds, compared to the traditional agents and landlords who require holding deposits of up to five weeks’ rent.
To qualify for Get Living’s Deposit Free offer, applicants who meet our affordability criteria are also required to complete referencing with our third-party provider. We may ask for additional information to support your application. The results from the checks will influence your eligibility for our Deposit Free offer. Visit our terms and conditions page to find out your eligibility.
All applicants wishing to reserve a home will be required to pay an Advanced Rental Payment, also known as a reservation deposit, in order for us to take it off the market. Once you move in, this amount then deducted from the first month’s rent.
This is a fixed figure advance payment, depending on the property size and monthly rental value. It will equate to no more than one week’s rent.
Please read our terms and conditions to find out more.
During your time with us, in addition to your rent, you may be required to pay a fee for additional services:
Key replacement
If you require a spare set of keys, or need to replace a set through loss during your tenancy, the following fees are applicable and may vary depending on location:
Changes to the Tenancy
Should you require a change to your tenancy agreement such as the change of sharer on a joint tenancy, at any time prior to a renewal of the tenancy, a £50 fee (inc. VAT) will be payable.
Should you choose to end your tenancy earlier than the break clause, as stated in your tenancy agreement, you will be required to pay rent up until the break clause date, unless agreed otherwise with our team.
Handyperson services
If you would like to book our maintenance team to help with any DIY jobs – for example building flatpack furniture, removing furniture or wall-mounting a TV – these will be charged starting from £50 per hour.
For any issues with your home’s existing appliances or furniture items that require the call-out of our maintenance team, these will be free of charge. Please note that in accordance with your tenancy agreement, any repairs or damages cause by misuse or lack of care will be charged for.
Get Living is proud to offer pet-friendly homes and welcome pets as part of the community. Residents are required to register their pet with Get Living and agree to our pet policy which outlines the rules and responsibilities of pet ownership in our neighbourhoods.
If you are coming to us with a pet or are thinking of adding one to your current home with us, please contact our Relationship Management team and they can provide you more information about our pet policy.
When moving in or moving out, we can offer a short stay unloading/loading parking service. To check availability and make arrangements for this, please contact your Resident Management team.
East Village: Residents will need to contact Sippi, our parking system manager, by emailing [email protected] to apply for a parking space.
There is a three-month minimum lease term and a one month’s notice requirement to terminate the parking lease should you choose to. Additionally, fobs and permits would need to be returned.
Elephant Central: A car parking space is charged at £200pcm. We will issue a fob when you move in to electronically open gates. Please contact your Resident Team who will be able to submit the request for you.
New Maker Yards: A car parking space is charged at £150pcm. Spaces are limited to one per apartment and are subject to availability. We will issue a fob when you move in to electronically open gates as well as a permit to display in your vehicle. Please contact your Resident Team team who will be able to submit the request for you.
All charges are inclusive of VAT. Charges will be subject to annual increases in line with CPI.
Your inventory and move in report will be emailed out to you within 48 hours of your move in appointment. If you have not received this, please contact us and we will gladly resolve this for you.
You will have 14 days to look over your inventory and notify us of any additions/amendments you feel may be appropriate. If there are multiple additions/amendments, please do email us a bullet point list along with any supporting photographs. We will ensure a copy is saved on your file alongside the Check In report. We would also encourage you to keep a copy for your records.
Heating – All our homes are connected to a district heating network, with one sole provider for the whole area.
Water – Your water supplier is determined by where you live and under the Water Services Regulation Authority it cannot be changed by a household.
Electricity – You may change your electricity provider but we kindly ask that you notify us of the new provider as and when you vacate the property for our own records.
East Village: East London Energy has a 40-year contract in place to supply the Queen Elizabeth Olympic Park (incl. East Village) and a number of surrounding developments with a district hot water and heating system. Such a system is considered to be more efficient producing lower carbon emissions whilst also benefiting from economies of scale.
Elephant Central: Your home does not have a gas boiler and all hot water is supplied via a central plant room elsewhere on the estate. This is pumped into your home and distributed around your home by your Heat Interface Unit (HIU). EON Energy is contracted to supply the energy used to heat all of the hot water for the estate. As such, your supply agreement with them is to pay for the amount of hot water you consume via your HIU (where your meter is mounted).
New Maker Yards: Your home does not have a gas boiler and all hot water is supplied via a central plant room elsewhere on the estate. This is pumped into your home and distributed around your home by your Heat Interface Unit (HIU). Community Utilities are contracted to supply the energy used to heat all of the hot water for the estate. As such, your supply agreement with them is to pay for the amount of hot water you consume via your HIU (where your meter is mounted).
East Village: Most electric and water meters in East Village homes are located in communal cupboards within your building (though some water meters are located within flat utility cupboards). The communal cupboards are not accessible to residents due to a number of health and safety constraints. Team East Village take monthly readings and pass these across to Get Living monthly at the end of each month. If you would like a reading, please do contact your Relationship Management team and they will be able to confirm details of your most recent readings along with your serial number.
Elephant Central & New Maker Yards: Both your hot and cold water supply meters are located in your service cupboard for you to check at your convenience. Your electricity meter is in a separate cupboard in your corridor. If you ever require an electricity meter reading, please contact us and we will be happy to send one across.